Jay joined KCB in 2008 to manage its IT operations. In 2010, he became responsible for managing all the operations across KCB, delivering continual improvements across its programmes. When the operations were at a standstill due to the Covid lockdown, Jay was instrumental in introducing the online delivery model, which continues to be used across CGI programmes. Jay’s role involves supporting Tutors in delivering their programme and resources via KCBs Learning Management System. Jay also supports students in their use of the KCB Learning Management System. Outside work, Jay is associated with a charity providing educational support and skills development programmes for underprivileged children.